Privacy Policy

Call of Duty Pass ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and digital platform.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your personal data and how we will treat it.

Your trust is essential to our mission. We are committed to being transparent about our data practices and giving you control over your personal information.

Personal Information

We collect information you provide directly to us, including:

• Account Information: Username, email address, password, and profile preferences
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Contact Information: Name, email address, phone number when you contact our support team
• Communication Data: Messages, feedback, and correspondence with our customer support

Automatically Collected Information

When you use our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on our site, click patterns, and interaction data
• Technical Data: Cookies, web beacons, and similar tracking technologies
• Location Data: General location information based on your IP address

Information from Third Parties

We may receive information from third-party sources, including:

• Payment processors for transaction verification
• Analytics providers for website performance insights
• Security services for fraud prevention

We use your personal information for the following purposes:

Service Provision

• Process and fulfill your orders for COD Points, Battle Passes, and digital content
• Manage your account and provide customer support
• Deliver digital products and services you've purchased
• Send order confirmations, delivery notifications, and account updates

Communication

• Respond to your inquiries and provide customer support
• Send important service announcements and policy updates
• Provide marketing communications (with your consent)
• Notify you about new products, features, and promotions

Platform Improvement

• Analyze website usage to improve our services and user experience
• Conduct research and analytics to enhance our platform
• Develop new features and optimize existing functionality
• Monitor and improve website performance and security

Security and Compliance

• Detect, prevent, and address fraud and security threats
• Comply with legal obligations and regulatory requirements
• Protect our rights, property, and the safety of our users
• Enforce our terms of service and other agreements

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage and website hosting
• Analytics services for website performance monitoring
• Customer support tools for managing user inquiries

Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes, such as subpoenas or court orders
• Requests from government agencies or law enforcement
• Investigation of potential violations of our terms of service
• Protection of our rights, property, or safety of others

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate confidentiality agreements.

We implement robust security measures to protect your personal information:

Technical Safeguards

• Encryption: All data transmissions are protected using SSL/TLS encryption
• Secure Storage: Personal data is stored on secure servers with access controls
• Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
• Access Controls: Limited access to personal data on a need-to-know basis

Organizational Measures

• Regular security training for all employees
• Strict data handling policies and procedures
• Regular security audits and assessments
• Incident response procedures for potential data breaches

Important Note: While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using best practices.

You have several rights regarding your personal information:

Access and Portability

• Request access to your personal data we hold
• Receive a copy of your data in a structured, machine-readable format
• Transfer your data to another service provider

Correction and Deletion

• Update or correct inaccurate personal information
• Request deletion of your personal data (subject to legal obligations)
• Restrict processing of your personal information in certain circumstances

Communication Preferences

• Opt out of marketing communications at any time
• Update your communication preferences in your account settings
• Choose which types of notifications you receive

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

We use cookies and similar technologies to enhance your experience on our platform:

Types of Cookies

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us analyze website usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. For more information, please see our Cookie Policy.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Transaction Records: Kept for financial and legal compliance requirements (typically 7 years)
• Support Communications: Retained for quality assurance and training purposes
• Marketing Data: Deleted when you unsubscribe or after extended periods of inactivity

We regularly review our data retention practices and securely delete information that is no longer needed.

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date at the top of this policy
• Notify you via email or through our platform for material changes
• Provide a reasonable notice period before changes take effect

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.